Welcome to your Stoke-on-Trent City Council Online Account

First-time users

If you are the person or business liable to pay Council Tax, Business Rates or receive Housing Benefits and/or Council Tax Support, you can now view your accounts online. Also, Landlords can access information about housing benefit payments made to them in respect of their tenants.

Depending upon which service you access, you will be able to view:

  • a full statement of your account
  • a list of your payments
  • the instalments to be paid
  • discount or exemption details
  • Adobe PDF formatted versions of your bills

Your account details are held securely, so to access them you will need to register for an online account.

Registered users

To log in to your online account, please enter your email address and password. If you have forgotten your password, you can request a temporary password.

Need help?

Entry into this system is only granted to registered users. Accessing or attempting to gain access to this system by unauthorised users is prohibited and is an offence under the United Kingdom 1990 Computer Misuse Act.